AI Outbound Call Agent with n8n, ElevenLabs and Twilio
A voice agent that calls customers from a list, verifies who it is speaking to during the call and writes the transcript back to the records afterwards.
The problem
Verification and follow-up calls are repetitive, hard to scale and rarely recorded properly. Fintechs, lenders, real estate and subscription businesses make thousands of them, and the answers end up in notebooks instead of the database.
How it works
Start the campaign
The workflow runs on a schedule or on demand, reads phone numbers and customer records from a Google Sheet and places calls through an ElevenLabs voice agent on a Twilio number.
Verify during the call
While the call is live, the agent checks the customer's details against the sheet through a webhook and records any new information the customer gives.
Log the outcome
When the call ends, the transcript is sent back to n8n and written into the customer's row for follow-up and reporting.
Where it fits
- Customer verification campaigns
- Payment and renewal reminders
- Feedback and survey calls
- Lead qualification calls
What we would add next
- Sync to HubSpot or Salesforce instead of a sheet
- SMS follow-up for unanswered calls
- Call analytics dashboard
- Time-zone-aware scheduling
Have a sales process that still runs on copy and paste?
Tell us how leads reach your team today. We will map it, show you what to automate first and what it would take to build.